Operations Management
There is often a lot of talk around the high cost of losing a customer—definitely a valid concern for the hospitality industry. Consequently, many of the tools and processes adopted by operations management aim [...]
Running a restaurant is hard work—especially when managing more than one location. Running a business, on the other hand, shouldn't be. So what’s the difference between the two? Better Chains’ Founder and CEO Sagi Rochman [...]
I was looking through my news feed the other day when I spotted this article from Nation’s Restaurant News: “Cinnabon president talks redesign and software”. I figured it would just be another well-known restaurant [...]
With growing talk and planned changes around the minimum wage increase over the next few years comes growing talk and planned changes from major chain restaurants who can afford to do something about it now. The [...]
“Hindsight is 20/20” is something you should never hear in your line of work. While you cannot keep all mistakes from happening inside your restaurants, it is much better to focus on implementing preventative measures regularly [...]
New Year's is here and it's time for your resolutions to become a reality. The old year passes and the new one begins, and you think: “This is definitely the year we get our [...]