New Year’s is here and it’s time for your resolutions to become a reality.
The old year passes and the new one begins, and you think: “This is definitely the year we get our restaurant operations in order.” You get inspired, you jot down ideas, you talk to other managers and employees about your plans, and then it’s April… and you realize nothing has changed.
But you know what? This year doesn’t have to be the same as the last.
Resolve to Change
It’s said that the first step to fixing a problem is admitting you have one. Let us help you with this one. Do you find that:
- you lose track of important notes and details on a regular basis?
- customers have complained about varying tastes of menu items across locations?
- you spend more time gathering details for reports than actually using the data to improve operations?
- team members in California prepare differently from those in New York?
Running your restaurant and its many locations shouldn’t send you heading for the Xanax. Running your restaurant should get you excited for more. If you’re ready to admit that your restaurant operations are disorganized and it’s a struggle to work on making improvements because you’re always putting out fires, then you’ve taken the first step in the right direction.
In order for any business to succeed, a system needs to be in place, one which can be replicated and easily implemented in any location. Why? Because without a system, there can be no control, consistency, or compliance—the three goals which should be at the top of every business’s list.
When running a multi-location restaurant, franchise or chain of restaurants, you can’t afford to sacrifice that promise of a consistent guest experience. Consistency, dependability, and loyalty—they’re all tied together, so if you want your customers to come back, you’ve got to nail down how you’re going to deliver on that promise.
Consistency for you goes above and beyond just delivering that steak or plate of nachos or dirty martini the same way every time. That consistency needs to come from your back-office operations. You need control over your inventory, your processes, and your team. That may seem like a tall order, but there are tools available to quickly get you and all your locations there.
Start Using New Restaurant Software or Cloud-Based Technology
In order to ensure that your restaurants are delivering a consistent guest experience every time, you’ve got to get your operations into the cloud. Chances are good that other parts of your business are already there (eg. mobile apps, POS, tableside kiosks), so make 2016 the year that you get your operations there.
When Joe Ventimiglia of the Checkers drive-in restaurant chain was asked about why they turned to the cloud, this was his response: “People have to wear a lot of hats in corporate offices. There simply isn’t time to keep track of all the data you need with paper, Excel spreadsheets, or email chains back and forth. There are too many things that fall through the cracks and you waste a lot of time.”
You need centralized control of your operations and having better restaurant technology or a cloud-based system is the key to keeping each location in check. It is also is a solution to saving time, cutting costs, and improving the overall experience for everyone involved. Scheduling, reporting, managing guest engagement issues, performing food quality and safety checks, monitoring operations, prepping inventory lists— Wouldn’t it be great to have just one tool that gives you the power to monitor and manage all of these?
You need centralized control of your operations and having better restaurant technologies or a cloud-based system is the key to keeping each location in check. It is also is a solution to saving time, cutting costs, and improving the overall experience for everyone involved. Scheduling, reporting, managing guest engagement issues, performing food quality and safety checks, operations management, prepping inventory lists— Wouldn’t it be great to have just one tool that gives you the power to monitor and manage all of these?
Our BOSS module is the perfect example of a cloud-based system that brings all of these pieces together. If you want operations control, consistency across all locations, and to ensure compliance from the BOH to the FOH, take a look at BOSS and contact us today.